Refund policy

Refund & Replacement Policy

We carefully check every order before it leaves us. If your product arrives damaged during delivery, we’ll make it right.

Please do not accept any shipment that is delivered damaged, tampered or opened upon delivery.

If you receive a damaged item inside, please email hello@noze.in within 1 day of delivery. Include your order number, a short description of the issue, and clear photos of the product and the outer packaging. Once we verify the damage, we will arrange a replacement at no additional cost to you. We do not offer refunds. Approved cases are resolved through replacement only.

To be eligible for a replacement, the product must be unused, unopened, and in its original packaging with the seal intact. Requests must be made within 3 days of delivery.

All returned items go through a quality check before approval. If the product does not meet these conditions, we may not be able to process the replacement.

Once your return is received and inspected, we will notify you by email. If approved, we will dispatch a replacement and share the new tracking details with you.

Products purchased during a sale or at a discounted price are not eligible for replacement unless they arrive damaged.

Noze never asks for any advance payments outside of its official channel.

After your request is approved, please ship the product to:

Gian Wellness LLP
25 Dalal Street, Das Chambers, 4th Floor
Fort, Mumbai 400 001
India
+91 70210 76027

Because NOZE products are personal-use items, we cannot accept returns for change of mind, opened products, or scent preference.

If you’re unsure about a product before ordering, feel free to reach out to us at hello@noze.in — we’re happy to help.